Supporting Technology with Technology.

Enable Windows Installer Logging (MSIEXEC.exe)

2010-11-26T16:18:00.003-05:00

Enable logging of Microsoft Windows installer for diagnosing and troubleshotting. Enabling installation logging can be easility accomplished for a problem installation by using command line parameters. Strat the installation .msi file with command line parameters to log information that can be reviewed after the failed (or even successfull) product installation.

To enable MSI installation logging use the following example:
installfile.msi /L*V c:\install.log

Replace the installfile.msi with the name of your installation file.

Supporting Technology with Technology.: Enable 24 bit color in RDP for XP or 2003 Server

2009-12-31T17:26:00.002-05:00

Supporting Technology with Technology.: Enable 24 bit color in RDP for XP or 2003 Server

Connect with true color 24 bit rdp.

A pre-defined default limit on XP or windows 2003 server limits the color depth of RDP connections to 16 bit maximum. How to configure the "server side" of remote desktop to accept connections at 24-bit true color. Vista, windows 7 and server 2008 already allow higher that 24 bit color by default.

Enable 24 bit color in RDP for XP or 2003 Server

2009-12-24T14:28:00.004-05:00

Enable 24 bit color in RDP for XP or 2003 Server

The default color resolution for RDP sessions is limited to 16 bits. This color depth is set on the remote computer and not on the connecting computer. There is an easy fix for this that will enable 24 bit true color for RDP connections. Connect to the remote computer then:

Go to Start -> Run.
Type in gpedit.msc and click on OK to run the program.
In the window that opens’ left panel, go to Computer Configuration -> Administrative Templates -> Windows Components -> Terminal Services.
On the right-hand panel, find the setting that says Limit maximum color depth and double-click it.
In the dialog box that pops up, select Enabled from the radio buttons as shown in the image.
In the combo box, select “24 bit” or “Client compatable“.
Click OK.

After you have completed these steps reconnect to the remote computer. These steps work on both XP and Windwos 2003 server.

Run dsa.msc in 2008 windows server

2009-11-24T23:31:00.002-05:00

Run dsa.msc in 2008 windows server

A simple but effective command used by hundreds of thousands domain administrators and other tech support and server management personal was to run the command dsa.msc from the command line or from the start run menu. This tool was taken out of the default installation for windows 20087 server. This is an interesting change and one that must have a logical cause behind it. The first of which is security.

That topic is not in the scope of this post. What is in the scope is how to get it back . To get the dsa.msc command back into member 2008 server is quite easy. The image in this post shows the options that should be selected to re-enable dsa.msc to run from a member server. The installation takes only minutes and doesn't require a reboot of the server.

How Some Companies Do Support.: VMWare - Virtualization Support

2009-03-02T08:50:00.004-05:00

How Some Companies Do Support.: VMWare - Virtualization Support

The few instances where I needed to conatct VMWare support for assistance on a project, they did a decet job. Although they, and all other vendors, tout having the best support and are commited to making their users happy, it always depends and varies dependng on who you get when you call in and what is the current support queue length they are working off of.

A tired and understaffed support group no matter whose it is will always be less effective than a support department that is fresh and not over-worked (over baked), ready to break dowa or are disgruntled about their work conditions.

Then, there is the other factor of who you get. Although I'm not apposed to getting a new support person when I call in to a company for support, I do mind if they are not into the techonogy or interested in solving the issue at hand. I like and don;t mind if put on hold so they can consult with another person except times where time is more critical for the project and that added wait time can come back to hurt the project goals.

On the other side of the spectrum is the support staff members who have been at the company many years or doing the same job or technology fo a long time and not only know a great deal but are grumpy about it. The experienced grumpy that thinks you should have already known much of the information they are providing and aslto they dispence a subtle talk down. This is the worste. Worse that the new support agent or support engineer. Although they know a lot of the product and technology, the more sadists ones will use that as a torcher device. Not providing all the information, especially and particularly in the form of gotchas in design or implementation.

Remote Support

A simple process that could take an experineced person several minutes to maybe ten can turn into an hour with a person on the remote side that has no idea of how to perform the functions that you are requesting or have never even seen a command line or rarely use the right-click feature of their mouse.

Live Chat Support

Backup Exec 12 - Exchange 2007 Email Notification

2008-10-16T18:41:00.004-04:00

Backup Exec 12 Not Sending Email Notification through Exchange 2007
#550 5.7.1 RESOLVER.RST.AuthRequired; authentication required

Diagnostic information for administrators:
Generating server: exchange.yourdomain.local
#550 5.7.1 RESOLVER.RST.AuthRequired; authentication required ##
Original message headers:

When you're encountering a problem sending Backup Exec 12 email notification alerts through an Exchange 2007 server, check the following

Test that you can access port 25 (SMTP port number) on the Exchange server by using telnet.

telnet ip-address-of-exchange-server 25
ehlo domainname.gr
mail from:backup@domainname.gr
rcpt to:administrator@domainname.gr
data
backup exec
.

Your will then get a confirmation the mail has been queued for delivery

If the mail gets delivered you know port 25 in not blocked or restricted in any way you have permission to send e-mail.

If you do not connect, check to see if there is any software blocking the connection like software or hardware firewalls. Antivirus programs now come with firewall features to stop worms from sending out email from the computer they are infecting. Stop the services and try again. Once you have successfully telneted and sent the test email but backup exec still does not send email notifications then check the following.

The Backup Exec software might not be authenticating properly so be sure you have used an actual real email address with an active domain account as the sender address. The name is a description and can be anything but the email address has to an account in the domain - Exchange wants it that way. If you already have an active domain account as the sender address in backup exec, like administrator@domainname.gr, check the account's inbox and look for NDR (non-delivery reports as they may provide an important clue to why your email not being delivered.

Other tools that are handy to utilize when troubleshooting this problem is the the transport receive logs in exchange, they will determine if the email has even been received by the exchange server. When email is accepted into the Exchange email organization by the transport server (it could be the same server as the mailbox server), it will be logged. A simple log generated by exchange is very useful for problems such as this one.

Another tool I often used for determining if a program is trying to communicate information to another system over the network is a simple little program call Active Ports. This is a free program hat show you the running processes and what they are doing in terms of sending or receiving data. It has a very small foot print and installs in seconds so it is worth a look at. You can accomplish the same thing with a command line command but this GUI based tool gives you nearly realtime information which is important for something like SMTP send that could take only less than a second to occur.

The NDR information shown at the top of this email is an example of what someone was getting when they called for assistance. After going through the regular trouble shooting options as discussed above for determining the problem. If you are reading this you most likely have Symantec Backup Exec 12 and Exchange 2007. The way Backup Exec sends their email notifications has not changed in years and version 12 or 12.5 has also not changed. the new culprit is Exchange 2007. There are some additional security options included in the groups and users that are implemented through the domain schema update that has to be run in order to install Exchange 2007. One of those new options is in the domain group properties especially if you are using a distribution list to send the notification to. Uncheck the option to authenticate all users in group. That was the cure for the problem described in the NDR report shown at the beginning of this blog.

Server Error in '/owa/auth' Application - Outlook Web Access

2008-07-18T18:10:00.010-04:00

Server Error in '/owa/auth' Application.
Runtime Error

Among other error messages received while trying to get Outlok Web Access working on IIS6/Exchange 2007 , this one was the worste:

Server Error in '/owa/auth' Application. Runtime Error

The reason it was one of the worst ones was because I knew I was close. Close to getting the thing working and after already trying so many things to make Outlook Web Access work from the Internet or an external computer and on the internal LAN network, this was the final hurrah to the trouble.

I checked the web for answers and hit so many forums with guru after guru after wan-be guru. Even the forums that charge to allow you to see the answers. You know the ones. They want you to pay a yearly subscription to see answers to questions. Yes they have answers to a lot of things but so many times you can tell the guys answering are giving the quickest cheesiest answers they can and hope they score the points for the answer.

They didn't have the answer. The usual spay of links to Microsoft technet and other places were there but no one had the answer. I found it myself. Trial and error and yes this server was hot - there were people waiting to use it.

Outlook web access for Exchange 2007. IIS6 running the front end OWA. This is a recipe for trouble don't you think? Things don't change and people who've been around know that the more complex the OS and services get, the more complex the problem. There are times you can throw some old fashioned techniques into the problem and score a win.

Trouble shooting this OWA Exchange 2003 problem was a brute force attack. I knew that at some point the right combination of security and permissions settings would hit and they did. Struggling to get outlook web access to work from external or the Internet but see it working on the LAN or internal network then try this. Don't be scared. Exchange has some new features that will put things right as Exchange 2007 actually manages Outlook web Access directory security from the web browser. Also, it isn't working anyway that's why your reading this. IIS manages the web site but exchange is looking out on the Outlook web access folder and everything else structure underneath.

All the folders under OWA need to not have the cog look. They should look like folders. If your have the cogs, get rid of them. How? Right click them one at a time and then at the bottom of the default property page it should read OWA but greyed out. the next field should read script and executables not greyed out and the last field, application pool, should be greyed out too. Now each of the fields should have in them Application Name: OWA , Execute Permissions : Scripts and Executables and the last, Execute Permissions: MSExchageDefualtAppPool.

All the folders underneath OWA should say the same thing in these three fields. You may be asking, what about directory security? What do I put there? Put anything you like. Exchange is managing that portion of it and will change whatever you do there anyway.

This solution also fixed these errors too:

Outlook Web Access encountered an unexpected error and was unable to handle your request.
Page canot be displayed Internal server error .
Url: http://exchange.yourdomain.com/owa/auth/error.aspx?aspxerrorpath=/owa/auth/logon.aspx

For one of the best spyware removers that I've used, check out this post - SupperAntiSpyware - Desktop support at work . I used to use Adaware SE but after several disappointements with it, I searched and found another product. This one also has a free version, installs faster, works faster, has a smaller foot print, and most importantly - works much better. The few times this program had trouble removing any malware I used combofix.exe in conjuntion but that is rare. Superantipyware alone has done the job many times.

For online remote desktop support software try this site - http://www.4remotesupport.com. They have a very inexpensive solution for remote control access of client computers, desktops and servers. Contol host keyboard and mouse online, work as if you're there and provide remote support through the web. Tehir solution even works on the LAN or the web, same account, same low cost.

Information Technology Support - Adventure (Rated PG): NetGear PS121 USB to Ethernet Network

2008-05-07T07:47:00.002-04:00

Information Technology Support - Adventure (Rated PG): NetGear PS121 USB to Ethernet Network

Make any standard USB printer a network printer with this inexpensive USB to network converter. Share your desktop printer with all computers on your home or small office network without having to buy more printers. With this PS, you can stop having to leave computers on just so other desktop computers on the network can acces the USB attached shared printers. Share them and keep your computer off and save power without even needing a dedicated server to do it.

Source blog home - Information Technology Support - Adventure (Rated PG)

Information Technology Support - Adventure (Rated PG): Computer Desktop and Server Management

2008-05-06T18:34:00.002-04:00

Information Technology Support - Adventure (Rated PG): Computer Desktop and Server Management

The list is short for companies and software that could offer the managed service software that kaseya can offer. At an affordable price, you could offer support services beyond that of the break/fix business model.

Offer them more at a steady contract price without having to even be onsite to implement and also reduce onsite visits and panic calls. With Kaseya computer desktop, server, and all network device management software, you could know about problems even before your customers do. In addition, you could offer backup solutions through imaging software built right into Kaseya and also get a robust ticketing system and remote control appication to remotely access your clients computers and provide real time support.

Kaseya is capable of automating and remotely manage the following key IT services:

PC Remote Control/Remote Support

Patch Management

Kaseya Computer Audit and Discovery

Remote Desktop Management

LAN and Windows Monitoring

Help Desk and Trouble Ticketing

Software Deployment & Systems Management

Network Policy Management

Backup and Disaster Recovery

Anti-Virus/Anti-Spyware Detection

Cross Platform Support (PC and MAC)

User State Management

Power Management

Kaseya - Minimum system requirements

Backup and disaster recovery has components and is driven by Acronis. Other posts related to Acronis at http://pctechnow.blogspot.com/ and http://pctechgo.blogspot.com/ .

Online Remote Support Software

2008-02-16T10:32:00.000-05:00

Online Remote Support Software

Microsoft LiveMeeting has a new version and some great new features to go with it.

Sign-up for a demo:

LiveMeeting Demo

Read White Paper:

Conferencing and Collaboration White Paper

LiveMeeting Conferencing also for Tech Support.

2008-02-10T09:29:00.000-05:00

Demo: Microsoft Office Live Meeting

The best I've found to get to the numerous support calls that can inundate the day is to access computers remotely through the web. The number of clients that you or your organization may have will increase not decrease. So the number of small and large computer problems increases along with the customer base. Computer remote support software gives technicians and support specialists the opportunity to get to more problems quicker and easier. Computer remote support software has enabled my company to grow their customer base without having to add additional technicians to support them.

Since we access their computers remotely, we are able to get to more of the computer desktop and server support tickets within the same amount of time or less. Software for desktop remote support has enabled our company to grow faster than before. We can access clients computers to get to their problems without them waiting for a technician to arrive on-site to address the location.

Microsoft LiveMeeting is one of the best tools available for both conferencing and for remote computer access to allow meeting online and for supporting our computer products with having to accrue the charges associated with actually going to a customer or prospective clients office to demonstrate a new product or solution.

Demo: Microsoft Office Live Meeting

http://office.microsoft.com/en-us/livemeeting/HA102403231033.aspx

SupperAntiSpyware - Desktop support at work.

2008-01-16T18:48:00.003-05:00

SUPERAntiSpyware - AntiAdware, AntiSpyware,AntiMalware

My Review And Opinion:
Highly recommend it for removing malware and viruses from desktop systems.

The name of this product and their icons for the box image and the application once installed look and feel like the badware programs they are trying to remove from desktops. When I first encoutnered this products, I was in desperate need of a tool that would remove some programs (trojans, browser hi-jackers, root-kits like QoolAid) from a desktop that was so badly poluted that the normal programs that I used as part of a set of tools for removing such said programs were not doing the job.

After searching our to find other solutions, I came a cross a forum that recomended this program to remove really engrained and harmfull stuff. Thjose of you who have chased viruses and bad ware in the past have come to realize that one tool is not enough, and the baguys are always improving their means and effecientcy at which they can inject their garbagee onto another computer.

I was a big fan of AdAware SE before I met this little program called SUPERAntiSpyware. Ad- Aware just didn't remove everything and after each and every reboot, the pop-ups wopuld occur again. If the reboot didn't re-infect it again, the starting of IE would (I had no choice but to use IE on this and other desktops in this clients office - NO FireFox option).

There are hundreds of thousands of viruses and Trojans just waiting to infect an unsuspecting visitor to a website. Many times these are just people who are looking to find music or other harmful things online. A simple search for kids cloths could land an unsuspecting visitors to a web site that within an instant, has infected their computer desktop and in no time at all, the computer becomes unusable. I've seen it over and over again.

When I first tried this program I actually thought from the name and look, it was going to be malware itself and I'd be looking to remove it too. After trying several programs (suggested by the wizards on various computer support forums), I found that there are indeed too many bogus programs that say they're going to clean up your computer and then turn out to actually infect it further.

See more and larger program screen shots here

This program works great and it works fast. Their are options to the type of scan to perform but even an average user can install and have it running in minutes. Their free version doesn't due real-time scanning but for a quick clean and fix, it works great. I do recommend purchasing the real time scanner to provide constant protection. I carry it on my USB drive so I'm ready to use this little gem of a program to clean computer when needed.

For a previous related post on software for PC and desktop remote access for support: http://pcremotesupport.blogspot.com/2006/04/access-pcs-on-web-for-support.html

For computer remote support software see this post: http://desktopremotesupport.blogspot.com/2005/11/desktop-remote-support.html , Provide PC remote support affordably with web based pc remote support software.

Add extra logon tracking to Windows 2003 server without third party utilities. Sometimes your intruder threats come frm inside your network - http://www.bloglines.com/blog/Puppet?id=120 . Technology Support Blog : http://www.bloglines.com/blog/Puppet?id=120

Netgear GA311 Works On Vista

2007-03-26T20:53:00.000-04:00

Netgear has always been one of my most favorite computer network hardware companies. To me, they are a quiet and steady company that produces good quality products at a fair price. They're not full of fluff or hype. They don't over extend themselves too far like other companies do when trying to be all things to everyone, reaching into every market corner they can get into.

They have, over the years manufactured and produced reliable hardware and they continue to do so. In a prior post I mentioned that they had a retail network card the GA311, a gigabit card, that had printed on its retail box "Vista capable". I purchased this card from the retail store because it was the only one that even had VISTA written on it. The card didn't come with desktop software drivers but did have on it a link to their web site from which you can download the drivers for Vista but this was not true. The page on their site stated that Vista comes with the drivers needed already on the Vista media. It probably does but my Vista wasn't doing the right thing and the card did not work. I found in their support knowledge base forum that others were also having an issue with this card and lack of drivers.

Netgear did the right thing for their customers. After a about a week, they posted their drivers for download from their web site and they worked perfectly. Way to go Netgear!

So for anyone who may have come across this post either by researching whether the Netgear GA311 works on Vista or not before buying, I want to tell you to go ahead and BUY BUY BUY! The GA311 works on Vista. There aren't enough network cards compatible with Microsoft Vista yet and many old cards may not even get a new driver thus forcing users to get another card if they want to upgrade to the lates operating system. The Netgear GA311 definitely works on Vista - I'm using it right now!

-----------------------------

Don't drive to your customers computers, just connect to them over the web and provide remote PC support using online remote PC support software over the Internet. Software for computer support doesn't have to cost an exorbitant amount of money. You can get PC remote control software that works on the web without spending thousands of dollars per license or seat.

GA311 Doesn't work on Vista.

2007-03-10T19:33:00.000-05:00

OK, 35 dollars isn't exactly a lot of money but it's sorely missed when just thrown away or lost. Take for example the purchase of a brand new shiny network card from a reputable retailer and a reputable manufacturer. Both the retailer adding this in their inventory and stock with it stating on the box Vista capable and the manufacturer printing it there when it DOES NOT WORK.

The Netgear GA311 does not work with Microsoft Vista and Netgear has a special web page setup so people can go and check on products offered to see if they are Vista capable and also download drivers. The GA311 is listed and next to it not a convenient download link but a statement saying the drivers are included in Vista. Yeah Right! All copies except mine I guess. Mabey Netgear had a special magic Vista copy that had their drivers on the DVD...not mine.

Dell was very disappointing regarding this same Vista upgrade. The Dell system is a fairly new Optiplex GX280. A nice system with very good speed. Vista installed but without a network card the desktop is a big nothing. A useless black box with fancy LED lights on it. the integrated NIC of course doesn't work and after hours of trying every driver available from the manufacture because of course Dell had absolutely nothing on their web site for this desktop in regards to network card drivers - how lame. This is one of the reasons I prefer HP desktops over Dell's. Everyone in tech support knows that HP is great at providing support for their products especially in the form of drivers.

Supporting Technology with Technology

PC remote support software is even more in demand now with the release of Vista and with DST updates required in nearly every office across the country (except Arizona of course). Provide online remote support to your customers or users anywhere around the world. All they need for remote support is a working computer and an Internet connection. PC remote support software doesn't have to cost an arm and a leg. Don't bust your budget by getting one of those over-bloated boutique brands of computer support software. Get the affordable flavor and keep you money in your own pocket.

Information Technology Support - Adventure (Rated PG)

2007-02-04T09:34:00.000-05:00

Information Technology Support - Adventure (Rated PG)

Good recommendation for pc support software

Computer Support

2006-12-21T13:41:00.006-05:00

Remote Support Software

I found another blog that has a nice write-up for a site that has remote support solution. The product seems to have the bells and whistles that more expensive flavours of software that allow you to provide on-demand remote assistance software over the web. It costs a fraction of the price of the known brands. I'll be trying out the software my self.

You can see it here:

http://www.bloglines.com/blog/Puppet
Supporting Tech-nol-O-gy - Desktop & Server Support Information
and here:
Computer Support

So you want Vista huh?

2006-10-29T18:07:00.000-05:00

This fact about Vista is spreading rapidly but I think I would like to due my share in spreading the word too as my loyal readers expect it so much.

The new OS that Microsft is going to unleash upon us before the end of this year (2006 for those who are unsure) requires 1GB of RAM. Just think of all those memory upgrades that are going to be going on in the world. I could just see the dust falling out of some old systems that people are jus going to try to force Vista to work on.

Chip manufactures must be real happy. They won;t be able to keep up with the demand. Oh yeah, that works perfectlky with thier plans to raise the memory stick prices and oh what a very convenient excuse they have foound. I could just read it now, due to the large demand for desktop memory since the release of Microsoft Vista, memory prices have sky rocketed...blah blah.."

Powerful Telecommunications Management Tool

2006-07-26T12:10:00.000-04:00

Tone Software Corporation Tonesoft

ToneSoft's ReliaTel application sounds like an incredible product for monitoring and managing telecommunication devices. The devices could be from multiple vendors too. This is an app that I would love to see in action. Enabling Technologies Corporation has selected TONE’s ReliaTel Remote Management solution to expand the Enabling Managed Services Monitoring business.

Powerful Telecommunications Management Tool Monitors and Controls Multi-Vendor Devices From one Location

"A single convenient application, ReliaTel gives authorized staff complete control of multi-vendor voice systems. The system enables authorized staff to control local and remote devices, enabling global monitoring from one location with a common interface. With no need to buy multiple management packages or depend on outside monitoring centers, maintenance and staff training costs drop dramatically."

Read the rest of the news article on Tone Software's site

SyndicationPro :: View topic - A First Step To Becoming A Web Media Mogul

2006-06-02T18:11:00.000-04:00

SyndicationPro :: View topic - A First Step To Becoming A Web Media Mogul

Projecttions estimate that advertising through the use of video will reach 640billion dollars by end of 2007. With industry leaders such as ClipSyndicate leading the charge. Viodoe news is becomeing more prevelant as broadband increases in the home.

Cantata Technology and Direct 2 Mobile Marketing Win Microsoft Speech Server Partner Spotlight Awards

2006-06-01T20:02:00.000-04:00

Source: Yahoo Finace News

Cantata Technology(TM), the world's leading independent provider of enabling communications technology, announced today that it has won the Microsoft Speech Server Partner Spotlight Award for its Brooktrout® TR1000(TM) for Microsoft Speech Server platform. The award was presented at the Microsoft Speech Server Partner Summit in Seattle. Microsoft also presented an award to Direct 2 Mobile (d2m) for a cutting edge mobile application based on the Brooktrout TR1000 for Microsoft Speech Server platform. The Microsoft Speech Server Partner Spotlight Award recognizes achievements in developing useful, customer-friendly, forward-thinking applications for automated speech and telephony solutions that also cut costs for companies of all sizes.

Microsoft bestowed another Speech Server Spotlight Award for a cutting edge mobile application deployed on Cantata's Brooktrout TR1000 for Microsoft Speech Server. The application, by Direct 2 Mobile (www.d2mm.com), won in the Best Mobile Solution category. It provides a real-time marketing tool for retailers that allows shoppers to receive promotions to their cell phones while they are in a store. Consumers dial into the d2m system and speak the name of the store where they are located. The d2m application recognizes the name of the store using speech recognition and validates the account using caller ID. Then the application sends a message using Short Message Service (SMS) to the consumer's cell phone with directed promotions and offers available specifically in that store.

Rendercore Launches Macintosh OSX Support for LightWave 8.5

2006-05-24T07:12:00.000-04:00

Source:Digital Animators
May 23, 2006

Rendercore's proprietary premier remote rendering solution "RenMan" allows all clients who are connected to the Internet to access Rendercore's sophisticated and secure renderfarm. This allows clients to manage jobs in progress through the intuitive interface by allowing automatic uploads of files for submission and monitoring of submitted jobs remotely and efficiently, from anywhere, anytime.
Rendercore in the past year has added numerous modules and versions of many of the computer graphics tools to its product list in order to continue to meet the growing needs of its client base.

About Rendercore
Founded in Hollywood in 2002, Rendercore offers on-demand, remote rendering services and solutions for the customers from such diversified industries as entertainment, architectural, engineering and industrial design who demand huge computing resources.
With over 3Tera Hz computing power built on the latest Intel dual Xeon and dual core processors, a cutting edge super-computing infrastructure and the industrys first remote rendering software, Rendercore's renderfarm provides instant on, outsource rendering capacity for users of Alias Maya, 3D Studio Max, Cinema 4D, LightWave, Brazil r/s, Turtle.

Nanya Will Launch New DD3 Memory Modules for PC Category

2006-05-05T13:06:00.000-04:00

Source: Softpedia
5/4/2006

A Taiwanese memory chip manufacturer, Nanya Technology, announced that it will start producing its new DDR3 memory modules for PCs, releasing the DDR3 dynamic random access memory (DRAM) in 2008. The company is the fourth chip maker to turn to DD3 products, after Elpida, Infineon and Samsung.Even if the prototype of the new Nanya PC3-8500 1GB DDR3 unbuffered dual in-line memory module (DIMM) utilizing 512Mb 1066MHz chips was shown during the SemiTech Taipei 2006 conference, there are no devices supporting the new product. On the other hand, Intel Corp., the world’s leader in memory technology, is expected to launch its first chipset for PCs that supports DDR3 memory in the second half of 2007.

Advantages compared to DDR2 (manufacturer’s recommendations)

- The components are twice as fast as today's highest speed DDR2 memory products.
- The first computer systems equipped with the advanced DDR3 memory technology are expected to arrive in late 2006. - The main advantages of DDR3 are the higher bandwidth and the increase in performance at low power.
- The DDR3 SDRAM devices will offer data transfer rates up to 1600 Mbps (megabits per second).
- The supply voltage for the memory technology is being reduced from 1.8 volts for DDR2 to just 1.5 volts for DDR3 targeting a work day equivalent of battery time. The voltage reduction limits the amount of power that is consumed and heat that is generated in connection with the increase in bandwidths.

Oklahoma Ranks Near Bottom In Educational Technology Study

2006-05-05T13:02:00.000-04:00

Source:Kotv
5/4/2006

According to a national study, Oklahoma ranks 44th in the nation for access and use of educational technology.Education Week's annual report titled "Technology Counts 2006" gave Oklahoma a 69.5, compared with the national average of 76.6.
The study graded states on 14 indicators spanning three general areas. The areas include access to technology, use of technology and capacity to use technology.

SonicWall Rolls Out E-Mail Protection Wares

2006-05-03T13:57:00.000-04:00

Source:InformationWeek
May 2, 2006

The new SonicWall Email Security appliances will incorporate anti-spam, anti-phishing, and messaging security software SonicWall obtained in its February acquisition of MailFrontier.

This year, SonicWall plans to roll out new SonicWall Email Security appliances that pack the inbound and outbound messaging protection tools from the MailFrontier deal, said Gleb Budman, senior director of product management at SonicWall, Sunnyvale, Calif.
Software that loads SonicWall's new Email Security 5.0 messaging security software on Windows 2000 servers is available now for small- and midsize-business and enterprise environments, Budman said. The first appliances for SMBs are due out in May, with enterprise appliances following in mid-June.

Access PCs On the Web for Support

2006-04-28T23:39:00.000-04:00

PC Remote Control on the Web

supports system more effectively and efficiently can simply be achieved using pc remote control on the web. The end user and computer desktop could be located anywhere in the world and by simply access the computer with pc remote control software can give a support engineer quick access to resolve the problem saving lengthy traveling time or frustrating telephone calls trying to talk an average user though screens and command to diagnose. Although Microsoft's rdp is a valuable tool for computer remote control, it has it's limitations when used over the web.

PC Remote Control over the Web

RDP is a valuable tool for supporting computer systems and is best used on the lcoal area network or a closed corporate or enterprise wide area network. It's limitation over the web stems from the need to establish an inbount session to the remote desktop requires modifications to the router or firewall at the far end prior to attempting to connect. PC remote control over the web can be achieved without limitation by using support tools that download to the remote computer by the end users initiation then the software is configured, or obtains its configuration, to connect outbound from the remote network to the support technician.

Web Module enables remote system management/maintenance.

2006-04-28T23:33:00.000-04:00

Source:ThomasNet
April 25, 2006

Offering remote access from anywhere, Web Server Module makes it possible to check status of industrial systems from office or floor in real-time. Data exchange capability enables communication between several IDEC PLCs over Ethernet network. Remote maintenance allows users to use WindLDR or WindSRV to remotely monitor, download, and upload any ladder program, while web monitoring lets users monitor or update PLC through custom, built-in dialog box.
Sunnyvale- The ability to communicate over an Ethernet network is not an option for most industrial systems, it's a must. With that in mind, IDEC Corporation is now offering a new communication module to its MicroSmart family, a Web Server Module. No longer will users be forced to walk across a factory floor to check on a system's status. IDEC Web Server Modules offer remote "access from anywhere" that makes it possible to check status from either the office or the floor in real-time.

SyncWeb Data Backup Launches Unmanaged White Label Backup Service

2006-04-23T15:19:00.000-04:00

Source:Webhostdirectory

SyncCom Data Management Group provides remote data backup services through their SyncWeb subscription service (www.syncweb.net) and now offers a white label, unmanaged remote backup service for value added resellers (VARs), internet service providers (ISPs), web hosts and various other technology service companies.

The unmanaged reseller program allows resellers to use their own ecommerce and billing systems to offer off-site backup services.

SyncCom Data Management Group provides remote data backup services through their SyncWeb subscription service and now offers a white label, unmanaged remote backup service for value added resellers (VARs), internet service providers (ISPs), web hosts and various other technology service companies. The unmanaged reseller program allows resellers to use their own ecommerce and billing systems to offer off-site backup services.

Microsoft to unveil upgraded patch management software

2006-04-23T15:17:00.000-04:00

Source:Infoworld

Microsoft plans to give customers a peek at the next version of its Windows Server Update Services software at the Microsoft Management Summit conference in San Diego next week.

Windows Server Update Services (WSUS) 3.0, which is expected to be released in the first half of 2007, will include a more dynamic user interface based on the Microsoft Management Console (MMC) framework and will have several features designed to make the software easier to use, according to Joseph Dadzie, a Microsoft group program manager.

WSUS is a free alternative to Microsoft's Systems Management Server (SMS) product that gives customers a way to control the deployment of Microsoft patches and security updates. It will be shown in public for the first time at the systems management conference during an April 27 session.

Instant Virtual Extranet v2

2006-04-09T18:19:00.000-04:00

Instant Virtual Extranet v2

Plug-in Network Appliances Enable Secure Remote Access By Browser.

The Instant Virtual Extranet (IVE) appliances, the flagship product line from Neoteris, Inc., are plug-in devices for network administrators that enable secure remote access to corporate network resources for employees or business partners. The appliances themselves are installed onsite, on the organization's LAN, and serve as somewhat of an access proxy; enabling remote users to access corporate servers and applications using only their Web browser as an interface. The remote users connect to the devices using their public Internet connection and existing Web browsers (no additional client software is required); and the device then communicates with the host servers or applications via its built-in support for multiple communication protocols.

more...

On-demand Remote PC Control Service Now Includes Downloadable Executable

2006-03-06T12:20:00.000-05:00

Remote Support Software

On-demand Remote PC Control Service Now Includes Downloadable Version: There are now two versions avaialble for remote desktop control over the web. The first version of the support solution is that end-users go to the web site and a support tech's email address in a form to access remote support. Then they click on a connect button to trigger the automatic doanloading of computer remote control software. The software runs on their desktop and connect to the support engineer's system. The automatic download needs a java vm to be installed ont he desktop to download the remote control software and the settings required to connect over the internet. If the VM plug-in is not installed in the browser, a link is present on the web page that the user can click on. That link is to the remote support application. The user chooses run and enters and email address then the software starts remote control software that connect to the support engineer for support.

The delivery of the software and the remote control software is fast. A tech can have on-demand computer remote control software for web-based remote desktop support online that uses two different mechanisms for delivery and connection in his desktop support tool box. This is an improvement of their remote support product over just having the web based VM applet. Unlike some other services who package an IP address and port number in an exe file, this service or more dynamic. If your ISP changes, there's no need to buy another compiled program for remote control, just go to your profile page and change your own configuration without having to compile any code. This is such an enhancment of the service and assits greatly to deliver on-demand remote support software. The program file is available for download, to be placed on thier own servers or delivered to end users using other methods, from our customer's account profile page. Evaluation account holders also have access to the remote support software program. Unlike misrosoft's rdp, this system works through the end-user's firewalls and routers.

" This remote support program lifts the Java VM plug-in requirement on the remote desktop system. It's available for download from our customers profile page and, just as our automatic download enabled network configuration changes at no cost, so does our executable version. This update also makes available other support tools like sending the remote support program via email. It also enables our customers to setup links on their own web-sites for their end-users and customers to download support software for on-demand pc remote control support on the web. We never charge for bandwidth usage, there's no hardware or specialized remote support servers to buy and maintain, and there's NO need to spend thousands of dollars per license or seat plus yearly software maintenance fees. Remote control and support multiple remote desktops on-demand simultaneously (at the same time). Try it free now! There's nothing to lose. "

VirtualClass™ 4.0

2006-02-08T18:20:00.000-05:00

OK. So this isn't technology supporting technology exactly but it's a very good example of the use of technologies available to support education. I agree, there are many flavors or variations of the virtual classroom and some of them are quite good. I've even participated in several provided by hardware vendors. I've seen them improve dramatically over the years. As presentation technolgies improve, so do the virtual classroom products.

VirtualClass™ 4.0

VirtualClass version is a multimedia broadcast solution that combines hardware and software to create a virtual classroom over a network.

Teachers can monitor, control, shut down, lock out and broadcast to an individual student's system or an entire computer lab with just one simple click on the VirtualClass keypad. The keypad was developed, based on feedback from teachers, to eliminate the hassle of learning how to use software. The introduction of the keypad allows instructors to simply "plug and play" right out of the box. A new and improved keypad layout with easy access to new functions. New student control options such as: the capability of shutting down a student's screen saver or blacking out a student's screen, and controlling whether a student can log out of a training session. New audio/video enhancements and compatibility. Choosing students is much easier: Teachers can reset the IP address of the student's workstation and re-arrange the order in which the students are numbered.

Read & Learn More...

Sun signs up five more OEMs for Java

2006-01-31T17:00:00.000-05:00

This is the right choice and smart move on Sun's part. After winning the court battle with Microsoft, many end-users and developers were left with a real problem. The developers who write code for JVM were left with deploying their software only to find that too many computer systems had no JVM installed. End-users suffered since they try to use software purchased that relies on a java just to find they need to install the runtime environement.

Infoworld article

Acer, Gateway, Toshiba join the ranks of hardware developers installing JVM onto machines

September 23, 2003

Sun Microsystems Inc. has signed up five more hardware makers in its quest to prevent Java from being shut out of the personal computer.

The Santa Clara, California, company on Tuesday will announce deals with Acer Inc., Gateway Inc., Toshiba Corp., and Tsinghua Tongfang Co. Ltd. that will see the latest version of Java's virtual machine, called the Java 2 Standard Edition (J2SE), installed on computers sold by the hardware makers.

Microsoft Corp. stopped distributing Java as part of its Windows XP operating system in February of this year, and its deal to ship Java with its other operating systems is set to expire in January of 2004, according to Rich Green, Sun's vice president of developer platforms.

This spring, Sun began signing deals with hardware vendors in an effort to prevent Java from disappearing from the PC space. Before this latest announcement, it had already reached deals with Apple Computer Inc., Dell Inc., Hewlett-Packard Co., and Lindows.com Inc.

Keeping Java on the PC desktop is important to its viability as a development platform, said Green. "The developer community and consumers and Web sites are best served by having access to the latest versions of Java to build the best applications they can," he said.

Tuesday's announcement means that more than half of the PC desktops and notebooks sold will now include the latest version of J2SE, according to Green.

Veramark Customer Support - remote support access policy

2006-01-29T06:28:00.000-05:00

Veramark Customer Support has expanded options related to its policy for providing online on-demand remote desktop support access for pc remote support over the Internet. The policy includes three options Standard, Non-Standard and No Remote Access.

Standard Remote Access
There have been new methods developed with technologies that are faster and more secure than were previously available. To keep in step with emerging technologies, we are expanding the available methods of remote access for Support to include the following remote support options:
• PcAnywhere/modem session (Requires client to own PC Anywhere) • PcAnywhere direct IP session (Requires client to own PC Anywhere)
• Microsoft Live Meeting via Internet • GoToMyPC Client Session (HIPAA and GLB Compliant)
Standard computer Remote Access for remote support does not include any additional charges for implementation and maintenance.

Non-Standard Remote Access
Remote access methods outside these options may be accommodated, but they will need to be charged for on a case-by-case basis after an evaluation is done. Non-standard remote access methods require additional Support time. The initial set up of the remote access session may require additional software to be loaded, new sets of passwords to record and keep track of for each customer, and assistance from MIS to open firewall ports and create rules to allow the remote access session to go through the firewall.

In light of these facts, the following charges will be applied to setup and maintain remote access methods other than the access options listed above.
• Initial set-up charges will be provided on request
• Yearly annual maintenance charges will be provided on request. Remote Access maintenance charges will be pro-rated to correspond to the dates of the system
maintenance contract.

No Remote Access
In the event a customer does not allow remote access, every reasonable effort will be made by Veramark Support to resolve the incident without it. However, the customer restricting remote access must be aware that these limitations will affect the ability of Support to provide the same level of support that could be provided with remote access. Some of the results of restricted remote access are:

1 – The time to resolve an incident may be increased. In some cases, the incident may not be possible to resolve without an on-site visit by a Veramark technician. Remote Access Support Policy 70M00434F Page 2 of 2 October 13, 2004

2 - If the incident affects the collection of data, there may be loss of data until the incident is resolved.

3 – If Helpline Support arrives at a decision that they can go no further without accessing the system server, and the customer insists on trying to resolve the incident over the phone, the time will be billable at Veramark’s prevailing rates.

4 – If the incident cannot be resolved over the phone, and an on-site visit by Veramark results, the on-site visit is billable at prevailing rates plus travel and expenses.

The following conditions will also apply.
- The customer must have a maintenance contract in effect.
- The customer will provide software to Veramark at N/C for any changes to the remote access software that are required for Non-Standard Remote Access.
- Minor changes will be covered under the maintenance contract for Non-Standard Remote Access. (ex. Password or IP address changes).
- Major changes will be billed at prevailing rates.
Please make a selection of the type of remote access your organization will be using:

_____ Standard Remote Access
_____ Non-Standard Remote Access* _____ No Remote Access*

* Additional charges will apply.

Tridia iTivity A SOHO HIT For Noracom Support Business

2006-01-29T06:07:00.000-05:00

iTivity--VAR Edition is a secure, cross-platform, online remote support software solution for VARs that need to safely support, sell, and collaborate with customers over the Internet

Date : Tuesday, September 28, 2004

ATLANTA, GA (PRWEB) September 28, 2004 -- Tridia Corporation (www.tridia.com), a global provider of secure, Internet–ready, cross-platform, connectivity software for remote administration, support, and collaboration announced today that its iTivity(TM)--VAR Edition is a SOHO "HIT" for Noracom, a VAR that specializes in small office/home office (SOHO) support. iTivity--VAR Edition is a secure, cross-platform, remote-support solution for VARs that need to safely support, sell, and collaborate with customers over the Internet. With iTivity, Tridia targets VARs that presently use or plan to use subscription-based Web connectivity tools.

With the increasing cost of travel in time and fuel, Noracom sought a way to provide remote support and administration to the various desktops in its client base. "My clients have a variety of platforms and network configurations," says Carolyn Dawdy, founder of Noracom. "They are not large corporations and do not have in-house technical support. iTivity--VAR Edition has all the features I was looking for, without all the management overhead."

Read More...

How Some Businesses Do Support

2006-01-23T19:58:00.000-05:00

How Some Businesses Do Support

Dell is always trying to do something to stay ahead.

Windows 2000 Datacenter Software Support Service

Windows 2000 Datacenter Software Support Service provides enhanced support with full 7x24 coverage and a response time of one hour for critical issues and two hours for non-critical issues.

Software products (factory-installed or customer-installed) designated as "covered software" are those products that have been certified as part of the "qualified configuration" for the Windows 2000 Datacenter environment.

Dell will help you to resolve your problems by providing electronic and telephone assistance to your designated representatives. For each PowerEdge server with Windows 2000 Datacenter factory-installed, you may purchase Windows 2000 Datacenter Software Support only as an annual contract with unlimited resolutions.

Overview

Benefits

Combines Dell's comprehensive phone support services with our reliable servers to help minimize system downtime.
Features the Dell Technical Support team with outstanding service performance metrics.
Leverages Dell's strengths in remote and online support services to quickly resolve your problems.
Acts as the single point of contact for your complete support requirements.

How To Purchase

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PC Remote Control

2006-01-22T12:04:00.000-05:00

PC-Mac-Net FileShare v5.5 Adds Media Playback Control of Multiple Remote Computers Over LAN or Internet

PC-Mac-Net FileShare v5.5 is a fast and efficient file sharing and remote movie and music playback controller which operates over LANs and the Internet. It can turn almost any old PC into a media center and file server, and can play a wide variety of media formats including MP3, AAC, Avi, DivX, MPEG4, WMV2 and H264. Versions are available for Windows, MacOS and Linux.

Adelaide, SA (PRWEB) January 20, 2006 -- Lava Software is now shipping PC-Mac-Net FileShare v5.5, a fast and efficient file sharing and remote movie and music playback controller which operates over LANs and the Internet. It can turn almost any old PC into a media center and file server. Versions are available for Windows, MacOS and Linux.

This new version allows one computer (such as a laptop) to simultaneously control movie and music playback on multiple remote computer on the web over wired or wireless LANs or the Internet. It also offers instant playlist creation, the display of music track title, artist and album information, superfast workgroup reconnection, significant fixes in the remote media player functions, full compatibility to MacOS X 10.2 and 10.3, and large file support (>2GB) on Linux. A very wide range of media formats are supported by the bundled VLC player, such as MP3, Ogg, AAC, Avi, DivX, MPEG4, Quicktime, WMV2, Sorenson and H264. It is a free upgrade for all users.

PC-Mac-Net FileShare provides the functionality to convert existing computer hardware, such as an old Windows or Linux PC, into a media center and file server. Simply install PC-Mac-Net FileShare on the designated media computer and place it near a TV and sound system for easy video and audio connection. Then use another computer, such as a laptop, to remotely control on the web the software playback of music and movies. Typical applications include piping movies to childrens’ rooms, playing movies and music on the TV in the loungeroom, and managing music for a party. Online software for on-demand pc remote control over the Internet can be found at For Remote Support.

Rather than recycling an old PC into a media center computer, users can build a new computer using budget on-demand remote support software PC components from a local PC store, or purchase a complete low-end system from a catalogue. Only a computer box with a TV output is required - no monitor, keyboard or mouse. Since a version of PC-Mac-Net FileShare is also available for Linux, there is great flexibility when choosing a budget packaged PC for a media center computer.

Read More...

2006-01-22T10:06:00.000-05:00

Intel Announces On-Demand PC Inventory Service And Remote Support Software

2006-01-12T23:12:00.000-05:00

Intel Announces On-Demand PC Inventory Service And Remote Support Software

SANTA CLARA, Calif., March 18, 2002 - Designed to increase performance and reduce security concerns for IT and help desk managers, two new PC management products from Intel Corporation provide a simple, low-cost deployment solution for asset management and remote support of client systems. Intel® Instant Support Suite enables on-demand remote control of PCs to provide increased efficiency for the help desk. Intel LANDesk Asset Service provides comprehensive inventory and asset auditing through a hosted service.

"Customers want to simplify IT and help desk processes and need tools that are affordable and easy to install and use," said Robert Naegle, director of marketing development for Intel's software products and services division. "Intel is using the power of hosted services with LANDesk Asset Service and on-demand remote agents with Instant Support Suite to give customers increased management and support capabilities, while reducing deployment time so customers can purchase and begin using these tools within minutes."

Read More...

Wesleyan University

2006-01-11T16:18:00.000-05:00

Even Colleges and Universities have to support their students and staff. Below is an excerpt from one of their support pages that show how Wesleyan provides support to their faculty and staff. They even provide methods for computer remote control over the Internet and explain how to setup, list the network computer equipment required to implement, and desktop requirements. Pretty cool setup they have.

Wesleyan University

Home Computing over DSL or Cable Modem
Configuration #3
Full access to Wesleyan systems from one or more home computers.

This configuration provides a level of access from home that is very close to what you would get on your campus computer.

Through the use of Virtual Private Network (VPN) software, you will be connected to a VPN server on campus which, once you have signed in, will provide you with a secure encrypted connection into the Wesleyan Network.

Once you have established a VPN connection, you can access any campus system that is available via a web browser (i.e. Internet Explorer or Netscape). Other systems may require that special client software or special configurations be installed on your home computer. Meeting Maker and PeopleSoft are a good examples of this type of software. To access such systems you have two options - install the client program on your home computer, or use Remote Control to take control of your campus computer over the Internet.

Remote Control can be set up between two computers running Windows XP. Your home computer can be configured to take remote control of your office computer. Once the connection is made, it is as if your home keyboard and monitor were directly connected to your office computer. If much of the work you will be doing at home requires specialized software which is already installed on your campus computer, this is your best option.

--------------------------------------------------------------------------------

Minimum Computer Requirements
500Mhz Processor
256MB RAM
Ethernet card
Windows XP Professional
[Note, if your computer does not meet these requirements, the Wesleyan Computer Store can assist you in upgrading your current system or advise you in the purchase of a new one.].

Package Cost: $230
This package includes the hardware and software you will need as well as the re-configuration of your computer by the Wesleyan Computer Store & Service Center.

Equipment
SMC Barricade Router
Wireless Access Point (if needed)

The rest and more detils can be viewed at: href="http://www.wesleyan.edu/its/desktopsupport/homecomputing_config3.htt

Rabbit Semiconductor®, Inc. Releases Rabbitsystem Software for Remote Management of Embedded Devices

2006-01-08T18:09:00.001-05:00

Rabbit Semiconductor®, Inc. Releases Rabbitsystem Software for Remote Management of Embedded Devices

Dec. 15, 2005; Davis, CA - Rabbit Semiconductor, Inc. releases RabbitSys, an operating system that delivers program reliability for Ethernet-enabled, embedded applications. System reliability often overshadows the goals of any embedded project. The RabbitSys kernel available now pre-loaded on the powerful RCM3365 RabbitSys core module, provides embedded systems designers the ability to update, monitor, configure, detect, diagnose, and even debug embedded systems from remote locations.

RabbitSys increases reliability by providing extensive feedback during development and debugging cycles. RabbitSys safeguards access to embedded system resources, like I/O and system memory, assuring software integrity.

RabbitSys is easy to use and helps system integrators save time and money. Those who already work with Dynamic C® will find RabbitSys easy to work with using the RCM3365 RabbitSys core module. Features such as the program monitor, the event handler, and safe system shutdown cradle your application and make it resistant to external transient errors. RabbitSys creates a solid foundation and increases system reliability for Rabbit-based embedded systems programmed with Dynamic C.

Assurance of reliability extends beyond the confines of the development environment. The remote capabilities of RabbitSys enable embeddedAdvertisement
programmers to raise e-mail alerts when a software failure occurs. During such failures, RabbitSys takes the necessary steps to return attached equipment to its default state. RabbitSys removes the burden and expense of sending out a technician. Instead, a simple network connection and software update to the malfunctioning device repairs the problem. RabbitSys also scales with the deployment of new devices, allowing you to manage many devices concurrently.

A RabbitSys Development Kit includes everything needed to get your application running quickly and easily. The kit comes complete with a RabbitSys ready RCM3365 RabbitCore module, a prototyping board, Dynamic C development software, RabbitSys CD with samples, and documentation. The development kit sells at $409 and a standalone RabbitSys enabled RCM3365 core module sells for (qty. 10/100) $113/96. RabbitSys standalone software (available January 2006) will sell for $299/CD, and $289/Download. RabbitSys software today works with the RabbitSys enabled RCM3365 core module and in the future will be supported on additional RabbitCore modules.

Read More...

Rabbit Semiconductor®, Inc. Releases Rabbitsystem Software for Remote Management of Embedded Devices

2006-01-08T18:09:00.000-05:00

Apple Updates Apple Remote Desktop

2006-01-08T18:03:00.000-05:00

Apple Updates Apple Remote Desktop

CUPERTINO, California—April 2, 2003—Apple® today announced Apple Remote Desktop™ version 1.2, the easiest way to manage and support networks of Mac desktops and portables. With Apple Remote Desktop software, network administrators can efficiently distribute and install software, copy files, gather asset management information and remotely control system settings over the network. Teachers can remotely control and interact with a student’s computer and easily provide personalized assistance directly to a student’s screen. Apple Remote Desktop v.1.2 includes powerful new features such as Remote Software Installation and Remote Network Startup Disk. Apple Remote Desktop simplifies desktop administration, enabling classroom teachers and network administrators to maximize the use of their Macs and minimize administration costs.

“With two full time staff we support 2,200 users and manage a combination of approximately 600 wired and wireless Macs located across five buildings with Apple Remote Desktop,” said Eric Hackl, network manager for the Winnetka Public Schools in Winnetka, Illinois. “We install software on our Macs across town without having to leave our office, and network-wide installs that used to take days or weeks are now done in minutes, saving us time and our district money.”

Read More...

Netopia Support Visibility

2006-01-08T17:53:00.000-05:00

Netopia

Netopia's Support Visibility is a powerful remote support service for carrier and service provider support organizations that optimizes and shortens support calls for subscriber LANs. This on demand pc remote support software for computer service's intuitive Web interface provides help desk and support personnel with a graphical view of subscriber networks for real-time troubleshooting and problem resolution.

Support Visibility allows service provider support organizations to:

View a graphical map of subscriber LAN devices and their status
Manage any Web UI-enabled device for faster resolution of support issues
Provision, configure, manage, perform diagnostics on, troubleshoot, and support quality-sensitive services behind the broadband gateway, including voice and video
Support Visibility's centralized remote support tools help shrink operational costs by reducing or eliminating truck rolls and support calls. For computer technical support professionals who require on demand pc remote control software that available online, they could evaluate For Remote Support's web site. It is ideal for carriers and service providers delivering multifaceted services such as triple play that require support of many disparate devices.

Read More...

Dell Premiere Enterprise Support Services

2005-12-22T07:44:00.001-05:00

Flexible Support for Diverse Environment

Diversity characterizes today's IT environments of server, storage and network systems and implementations range from basic file servers to mission-critical data centers. Your technical support needs vary and must keep up with your business requirement and ever-changing environment.

DellTM Enterprise Services are designed to meet your unique technology and business needs. Rely on Dell for fast, technical support required to ensure the stability and reliability of your systems.

Enterprise Services

With Enterprise Services suite, Dell becomes a partner to your organization working closely with you to resolve problems quickly and smoothly, no matter how large or small the incident. You receive immediate access to Dell's senior-level hardware and software experts and fast resolution turnaround. In addition, Dell's Gold Enterprise Services offers high-level 24x7x365 support for server and storage environments that demand optimum uptime. With Enterprise Services, Dell provides attentive support, focused on maximizing your system availability.

Gold Enterprise Services
Gold offers around-the-clock, rapid, expert support for production systems. Key program features include: engineer-to-engineer support through the Gold Queue; Technical Account Management Team services; same day 24x7 on-site1 response; customer-defined call priority; seamless support for select third-party vendors; Options include: Dell EMC Preventive Maintenance, on-site engineer, on-site spare, training and certification services.
Gold level support is standard on all Dell EMC storage system. Dell EMC Support and Services.
Silver Same Day1 Basic Response
Silver support offers enhanced, prompt remote and on-site service designed for non-time-sensitive system such as development or departmental servers. Silver support features 4-hour1 Same Day on-site hardware support, software support resolution, telephone-based troubleshooting and access to our online support tools.
Bronze Next Business Day2 (NBD) Basic Response
For basic hardware support level, Dell offers Bronze NBD Basic Response. Bronze service allows you to easily budget system maintenance with the lowest level of system support costs, including NBD Response on-site2 hardware support, lifetime telephone-based troubleshooting and access to our online support tools.

Learn/Read more : http://www1.ap.dell.com/content/topics/topic.aspx/ap/topics/services/en/pesstiers?c=sg&l=en&s=bsd
PC Tech Support - Onsite Field experiences
PC, MAC Desktop & Server Computer Technical Support
PC Tech Support - Software, Hardware, Remote and Onsite Field Experiences
Supporting Technologies in the area of Computers, Desktops, Servers, Networks

Remote Support & Small Business.

2005-12-22T07:21:00.001-05:00

PSTS' expert team focuses on resolving issues, scheduling requests and allowing you to concentrate on your business. Utilizing Frontrange Solutions' Heat® (IT service management software) to track your support calls from first contact through resolution, we provide a mix of online and on-demand remote support software and on-site computer services. Support solutions are tailored to meet the specific on demand challenges of your organization. The solution can be a mix of your staff and PSTS personnel.
PSTS Approach
First-Level Support - Skilled technicians available to resolve a wide variety of issues and fulfill various requests. Specialists in troubleshooting a wide range of issues. Skilled phone and remote desktop control for support technicians. Priority and call type assignment. Dispatch of PSTS field technicians. Call escalation to second level support. Second-Level Support-Skilled technicians capable of getting to the root cause of issues. Specialists in Microsoft Windows, Microsoft Active Directory, Cisco, Dell, and other leading networking products. Resolution action plan development and implementation. Skilled computer remote support technicians. Field Support Technicians - PSTS' hands-on network support team. Specialists in installations, troubleshooting, on-site client interaction, and remote computer control for desktop remote support dispatched by PSTS first level or by your staff. PSTS DeliverablesProfessional, timely, expert problem resolution managed by our experienced management team. Scheduled moves, adds and changes. Automated email reporting of ticket creation, re-assignments and resolution descriptions. Scheduled call trend reporting to allow you to make appropriate decisions regarding your computer remote control IT environment.

About PennPSTS is a premier Information Technology consulting firm located in Wilkes-Barre, Pennsylvania. PSTS is a proud member of the Penn Millers Group, a financially stable and growth-oriented group of companies whose founding member dates back to 1887. It is PSTS' philosophy to help you make comprehensive, informed and cost-effective IT decisions for remote support. PSTS differentiates itself from other IT consulting firms by not only designing and implementing the right solution, but also ensuring that your organization is prepared to maintain those solutions. We'll be there at your side providing the service that has built PSTS' rock-solid reputation with our customers. Whether your organization is looking for a partner to handle a project from start to finish or to merely assist your internal IT department in a particular analysis or deployment, PSTS has the flexibility to accommodate your unique business needs. One size does not fit all in the remote PC control technology world and our consulting methodology ensures that PSTS understands your organization and its unique requirements before recommending a solution. PSTS acts in a consultative fashion because we believe remote pc control technology solutions should facilitate business processes, not restrict them. We understand today's competitive on demand remote PC control marketplace and the role of technology as an enabler of your business strategy. Let PSTS Empower Your Business Through Technology.
Learn/Read More: http://www.pennsoftware.com/

For computer remote support software see http://www.4remotesupport.com/ , Provide PC remote support affordably with web based pc remote support software.