Server Error in '/owa/auth' Application - Outlook Web Access

Server Error in '/owa/auth' Application.
Runtime Error

Among other error messages received while trying to get Outlook Web Access working on IIS6/Exchange 2007 , this one was the worse:

Server Error in '/owa/auth' Application. Runtime Error

The reason it was one of the worst ones was because I knew I was close. Close to getting the thing working and after already trying so many things to make Outlook Web Access work from the Internet or an external computer and on the internal LAN network, this was the final hurrah to the trouble.

I checked the web for answers and hit so many forums with guru after guru after wan-be guru. Even the forums that charge to allow you to see the answers. You know the ones. They want you to pay a yearly subscription to see answers to questions. Yes they have answers to a lot of things but so many times you can tell the guys answering are giving the quickest cheesiest answers they can and hope they score the points for the answer.

They didn't have the answer. The usual spay of links to Microsoft technet and other places were there but no one had the answer. I found it myself. Trial and error and yes this server was hot - there were people waiting to use it.

Outlook web access for Exchange 2007. IIS6 running the front end OWA. This is a recipe for trouble don't you think? Things don't change and people who've been around know that the more complex the OS and services get, the more complex the problem. There are times you can throw some old fashioned techniques into the problem and score a win.

Trouble shooting this OWA Exchange 2003 problem was a brute force attack. I knew that at some point the right combination of security and permissions settings would hit and they did. Struggling to get outlook web access to work from external or the Internet but see it working on the LAN or internal network then try this. Don't be scared. Exchange has some new features that will put things right as Exchange 2007 actually manages Outlook web Access directory security from the web browser. Also, it isn't working anyway that's why your reading this. IIS manages the web site but exchange is looking out on the Outlook web access folder and everything else structure underneath.

All the folders under OWA need to not have the cog look. They should look like folders. If your have the cogs, get rid of them. How? Right click them one at a time and then at the bottom of the default property page it should read OWA but greyed out. the next field should read script and executables not grayed out and the last field, application pool, should be grayed out too. Now each of the fields should have in them Application Name: OWA , Execute Permissions : Scripts and Executables and the last, Execute Permissions: MSExchageDefualtAppPool.

All the folders underneath OWA should say the same thing in these three fields. You may be asking, what about directory security? What do I put there? Put anything you like. Exchange is managing that portion of it and will change whatever you do there anyway.

This solution also fixed these errors too:

• Outlook Web Access encountered an unexpected error and was unable to handle your request.
• Page cannot be displayed Internal server error .
• Url: http://exchange.yourdomain.com/owa/auth/error.aspx?aspxerrorpath=/owa/auth/logon.aspx
  

For one of the best spyware removers that I've used, check out this post - SupperAntiSpyware - Desktop support at work . I used to use Adaware SE but after several disappointments with it, I searched and found another product. This one also has a free version, installs faster, works faster, has a smaller foot print, and most importantly - works much better. The few times this program had trouble removing any malware I used combofix.exe in conjunction but that is rare. Superantipyware alone has done the job many times.

For online remote desktop support software try this site - http://www.4remotesupport.com. They have a very inexpensive solution for remote control access of client computers, desktops and servers. There's never a cost increase and updates and upgrades are also included with no additional subscription charge or fee. Remotely Control host keyboard and mouse online, work as if you're there and provide remote support through the web. Their solution even works on the LAN or the web, same account, same low cost.

Information Technology Support - Adventure (Rated PG): NetGear PS121 USB to Ethernet Network

Information Technology Support - Adventure (Rated PG): NetGear PS121 USB to Ethernet Network

Make any standard USB printer a network printer with this inexpensive USB to network converter. Share your desktop printer with all computers on your home or small office network without having to buy more printers. With this PS, you can stop having to leave computers on just so other desktop computers on the network can acces the USB attached shared printers. Share them and keep your computer off and save power without even needing a dedicated server to do it.

Source blog home - Information Technology Support - Adventure (Rated PG)

Information Technology Support - Adventure (Rated PG): Computer Desktop and Server Management

Information Technology Support - Adventure (Rated PG): Computer Desktop and Server Management

The list is short for companies and software that could offer the managed service software that kaseya can offer. At an affordable price, you could offer support services beyond that of the break/fix business model.

Offer them more at a steady contract price without having to even be onsite to implement and also reduce onsite visits and panic calls. With Kaseya computer desktop, server, and all network device management software, you could know about problems even before your customers do. In addition, you could offer backup solutions through imaging software built right into Kaseya and also get a robust ticketing system and remote control appication to remotely access your clients computers and provide real time support.

Kaseya is capable of automating and remotely manage the following key IT services:

• PC Remote Control/Remote Support


• Patch Management


• Kaseya Computer Audit and Discovery


• Remote Desktop Management


• LAN and Windows Monitoring


• Help Desk and Trouble Ticketing


• Software Deployment & Systems Management


• Network Policy Management


• Backup and Disaster Recovery


• Anti-Virus/Anti-Spyware Detection


• Cross Platform Support (PC and MAC)


• User State Management


• Power Management
  

Kaseya - Minimum system requirements

Backup and disaster recovery has components and is driven by Acronis. Other posts related to Acronis at http://pctechnow.blogspot.com/ and http://pctechgo.blogspot.com/ .

Conferencing and Collaboration - Live Meeting

Online Remote Support Software Microsoft LiveMeeting has a new version and some great new features to go with it. Sign-up for a demo: LiveMeeting Demo Read White Paper: Conferencing and Collaboration White Paper

Collaboration software provides not only the capability for working jointly on a document or project but also enables support. 

LiveMeeting Conferencing also for Tech Support.

Demo: Microsoft Office Live Meeting

The best I've found to get to the numerous support calls that can inundate the day is to access computers remotely through the web. The number of clients that you or your organization may have will increase not decrease. So the number of small and large computer problems increases along with the customer base. Computer remote support software gives technicians and support specialists the opportunity to get to more problems quicker and easier. Computer remote support software has enabled my company to grow their customer base without having to add additional technicians to support them.

Since we access their computers remotely, we are able to get to more of the computer desktop and server support tickets within the same amount of time or less. 4RemoteSupport Software for desktop remote support has enabled our company to grow faster than before. We can access clients computers to get to their problems without them waiting for a technician to arrive on-site to address the location.

Microsoft LiveMeeting is one of the best tools available for both conferencing and for remote computer access to allow meeting online and for supporting our computer products with having to accrue the charges associated with actually going to a customer or prospective clients office to demonstrate a new product or solution.


Demo: Microsoft Office Live Meeting

https://support.microsoft.com/en-us/topic/meetings-7aa77952-c1f7-4a15-96f5-5607c0bbf37d

SupperAntiSpyware - Desktop support at work.

SUPERAntiSpyware - AntiAdware, AntiSpyware,AntiMalware


My Review And Opinion:
Highly recommend it for removing malware and viruses from desktop systems.


The name of this product and their icons for the box image and the application once installed look and feel like the badware programs they are trying to remove from desktops. When I first encountered this products, I was in desperate need of a tool that would remove some programs (Trojans, browser hi-jackers, root-kits like QoolAid) from a desktop that was so badly polluted and infected that the normal programs that I used as part of a set of tools for removing such said programs were not doing the job.

After searching our to find other solutions, I came a cross a forum that recommended this program to remove really ingrained and harmful stuff. Those of you who have chased viruses and bad ware in the past have come to realize that one tool is not enough, and the bad guys are always improving their means and efficiency at which they can inject their garbage onto another computer.

I was a big fan of AdAware SE before I met this little program called SUPERAntiSpyware. Ad- Aware just didn't remove everything and after each and every reboot, the pop-ups wopuld occur again. If the reboot didn't re-infect it again, the starting of IE would (I had no choice but to use IE on this and other desktops in this clients office - NO FireFox option).

There are hundreds of thousands of viruses and Trojans just waiting to infect an unsuspecting visitor to a website. Many times these are just people who are looking to find music or other harmful things online. A simple search for kids cloths could land an unsuspecting visitors to a web site that within an instant, has infected their computer desktop and in no time at all, the computer becomes unusable. I've seen it over and over again.

When I first tried this program I actually thought from the name and look, it was going to be malware itself and I'd be looking to remove it too. After trying several programs (suggested by the wizards on various computer support forums), I found that there are indeed too many bogus programs that say they're going to clean up your computer and then turn out to actually infect it further.

See more and larger program screen shots here

This program works great and it works fast. Their are options to the type of scan to perform but even an average user can install and have it running in minutes. Their free version doesn't due real-time scanning but for a quick clean and fix, it works great. I do recommend purchasing the real time scanner to provide constant protection. I carry it on my USB drive so I'm ready to use this little gem of a program to clean computer when needed.

For a previous related post on software for PC and desktop remote access for support: http://pcremotesupport.blogspot.com/2006/04/access-pcs-on-web-for-support.html

For computer remote support software see this post: http://desktopremotesupport.blogspot.com/2005/11/desktop-remote-support.html , Provide PC remote support affordably with 4RemoteSupport web based PC remote support software.

Add extra logon tracking to Windows 2003 server without third party utilities. Sometimes your intruder threats come frm inside your network - http://www.bloglines.com/blog/Puppet?id=120 . Technology Support Blog : http://www.bloglines.com/blog/Puppet?id=120

Netgear GA311 Works On Vista

Netgear has always been one of my most favorite computer network hardware companies. To me, they are a quiet and steady company that produces good quality products at a fair price. They're not full of fluff or hype. They don't over extend themselves too far like other companies do when trying to be all things to everyone, reaching into every market corner they can get into.

They have, over the years manufactured and produced reliable hardware and they continue to do so. In a prior post I mentioned that they had a retail network card the GA311, a gigabit card, that had printed on its retail box "Vista capable". I purchased this card from the retail store because it was the only one that even had VISTA written on it. The card didn't come with desktop software drivers but did have on it a link to their web site from which you can download the drivers for Vista but this was not true. The page on their site stated that Vista comes with the drivers needed already on the Vista media. It probably does but my Vista wasn't doing the right thing and the card did not work. I found in their support knowledge base forum that others were also having an issue with this card and lack of drivers.

Netgear did the right thing for their customers. After a about a week, they posted their drivers for download from their web site and they worked perfectly. Way to go Netgear!

So for anyone who may have come across this post either by researching whether the Netgear GA311 works on Vista or not before buying, I want to tell you to go ahead and BUY BUY BUY! The GA311 works on Vista. There aren't enough network cards compatible with Microsoft Vista yet and many old cards may not even get a new driver thus forcing users to get another card if they want to upgrade to the lates operating system. The Netgear GA311 definitely works on Vista - I'm using it right now!

-----------------------------

Don't drive to your customers computers, just connect to them over the web and provide remote PC support using online remote PC support software over the Internet. Software for computer support doesn't have to cost an exorbitant amount of money. You can get PC remote control software that works on the web without spending thousands of dollars per license or seat.

GA311 Doesn't work on Vista or newer Windows 10 & 11

OK, 35 dollars isn't exactly a lot of money but it's sorely missed when just thrown away or lost. Take for example the purchase of a brand new shiny network card from a reputable retailer and a reputable manufacturer. Both the retailer adding this in their inventory and stock with it stating on the box Vista capable and the manufacturer printing it there when it DOES NOT WORK.

The Netgear GA311 does not work with Microsoft Vista and Netgear has a special web page setup so people can go and check on products offered to see if they are Vista capable and also download drivers. The GA311 is listed and next to it not a convenient download link but a statement saying the drivers are included in Vista. Yeah Right! All copies except mine I guess. Maybe Netgear had a special magic Vista copy that had their drivers on the DVD...not mine.

Dell was very disappointing regarding this same Vista upgrade. The Dell system is a fairly new Optiplex GX280. A nice system with very good speed. Vista installed but without a network card the desktop is a big nothing. A useless black box with fancy LED lights on it. the integrated NIC of course doesn't work and after hours of trying every driver available from the manufacture because of course Dell had absolutely nothing on their web site for this desktop in regards to network card drivers - how lame. This is one of the reasons I prefer HP desktops over Dell's. Everyone in tech support knows that HP is great at providing support for their products especially in the form of drivers.

Supporting Technology with Technology

PC remote support software is even more in demand now with the release of Vista and with DST updates required in nearly every office across the country (except Arizona of course). Provide 4RemoteSupport online remote support to your customers or users anywhere around the world. All they need for remote support is a working computer and an Internet connection. PC remote support software doesn't have to cost an arm and a leg. Don't bust your budget by getting one of those over-bloated boutique brands of computer support software. Get the affordable flavor and keep you money in your own pocket.

Information Technology Support - Adventure (Rated PG)

Information Technology Support - Adventure (Rated PG)

Good recommendation for pc support software

Computer Support - Performed Remotely

Remote Support Software

I found another blog that has a nice write-up for a site that has 4RemoteSupport remote support solution. The product seems to have the bells and whistles that more expensive flavors of software that allow you to provide on-demand remote assistance software over the web. It costs a fraction of the price of the known brands. I'll be trying out the software my self. You can see it here: http://www.bloglines.com/blog/Puppet Supporting Tech-nol-O-gy - Desktop & Server Support Information and here: Computer Support

So you want Vista huh?

This fact about Vista is spreading rapidly but I think I would like to due my share in spreading the word too as my loyal readers expect it so much.

The new OS that Microsft is going to unleash upon us before the end of this year (2006 for those who are unsure) requires 1GB of RAM. Just think of all those memory upgrades that are going to be going on in the world. I could just see the dust falling out of some old systems that people are jus going to try to force Vista to work on.

Chip manufactures must be real happy. They won;t be able to keep up with the demand. Oh yeah, that works perfectlky with thier plans to raise the memory stick prices and oh what a very convenient excuse they have foound. I could just read it now, due to the large demand for desktop memory since the release of Microsoft Vista, memory prices have sky rocketed...blah blah.."

Powerful Telecommunications Management Tool

Tone Software Corporation Tonesoft

ToneSoft's ReliaTel application sounds like an incredible product for monitoring and managing telecommunication devices. The devices could be from multiple vendors too. This is an app that I would love to see in action. Enabling Technologies Corporation has selected TONE’s ReliaTel Remote Management solution to expand the Enabling Managed Services Monitoring business.

Powerful Telecommunications Management Tool Monitors and Controls Multi-Vendor Devices From one Location

"A single convenient application, ReliaTel gives authorized staff complete control of multi-vendor voice systems. The system enables authorized staff to control local and remote devices, enabling global monitoring from one location with a common interface. With no need to buy multiple management packages or depend on outside monitoring centers, maintenance and staff training costs drop dramatically."

Read the rest of the news article on Tone Software's site