How Some Businesses Do Support
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Windows 2000 Datacenter Software Support Service
Windows 2000 Datacenter Software Support Service provides enhanced support with full 7x24 coverage and a response time of one hour for critical issues and two hours for non-critical issues.
Software products (factory-installed or customer-installed) designated as "covered software" are those products that have been certified as part of the "qualified configuration" for the Windows 2000 Datacenter environment.
Dell will help you to resolve your problems by providing electronic and telephone assistance to your designated representatives. For each PowerEdge server with Windows 2000 Datacenter factory-installed, you may purchase Windows 2000 Datacenter Software Support only as an annual contract with unlimited resolutions.
Overview
Benefits
Combines Dell's comprehensive phone support services with our reliable servers to help minimize system downtime.
Features the Dell Technical Support team with outstanding service performance metrics.
Leverages Dell's strengths in remote and online support services to quickly resolve your problems.
Acts as the single point of contact for your complete support requirements.
How To Purchase
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1 comment:
I like dell but in recent years I've noticed their support has been less effective. It may have been due to most of the first tier going overseas. People I know in the tech support industry have often complained that they could never understand the agents that take the support calls.
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